Refund & Return Policy

Thank you for shopping at Hipet Studio! We are dedicated to providing premium pet beds, apparel, grooming tools, and interactive toys for your beloved pets.

We want you and your furry friends to be completely satisfied with your purchase. If you are not entirely satisfied, we’re here to help.

  1. 30-Day Return Window
    You have 30 calendar days from the date you received your item to request a return or exchange. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
  2. Return Eligibility & Hygiene Standards
    Due to the hygiene and safety of pets (to prevent cross-contamination and pet diseases), we enforce strict standards for returns:
  • Items must be unused, unwashed, and in the same condition that you received them.
  • Items must be in their original packaging with all tags, labels, and accessories attached.
  • Items showing signs of wear, pet hair, dirt, odor, or teeth marks will not be accepted for a refund.
  1. Return Shipping Costs
  • Customer’s Responsibility: If you wish to return an item due to personal preferences (e.g., buyer’s remorse, chose the wrong size/color, or your pet doesn’t like it), you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
  • Hipet Studio’s Responsibility: If the product arrives damaged, defective, or if you received the incorrect item, we will bear all costs for a replacement or return shipping.
  1. Damaged or Defective Items
    If your order arrives damaged or defective due to international transit, please contact us within 48 hours of delivery. To process a claim, we require:
  • Your Order Number.
  • Clear photos or a short video showing the damage or defect of the product and its packaging.
  1. How to Initiate a Return
    Please do not send your purchase back to the manufacturer or the shipping address on the parcel without contacting us first. Returns without prior authorization will not be processed.
  • Contact our customer service support team at [email protected].
  • Provide your order details and the reason for the return.
  • Our team will review your request within 1–2 business days and provide you with the authorized return instructions and the correct overseas return warehouse address.
  1. Refunds Processing Time
  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria listed above.
  • We will notify you of the status of your refund immediately after inspecting the item.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (PayPal, Credit Card, etc.) within 5–7 business days, depending on your bank’s processing times.
  1. Order Cancellations
    Orders can be canceled free of charge within 12 hours of placement, as we process and ship orders quickly. Once an order has been shipped and handed over to the international logistics provider, it cannot be canceled. You will need to follow the standard return process after receiving the package.

Contact Us
If you have any questions on how to return your item to us, feel free to reach out:
Email: [email protected]
Working Hours: Monday – Friday, 09:00 – 18:00 (UTC+8)